FREQUENTLY ASKED QUESTIONS
What is your return policy?
All of our products have a 100% money back guarantee! If you are not fully satisfied with your Truly products, have changed your mind or receive an unwanted order just conatct firstname.lastname@example.org and our customer service representaitives will aid you in completing your return. All returns must be made within 30 days of receiving the product (successfully delivered). If the order was a mistake and the package is unopened, you can simply write "return to sender" on the package and give the package to your local USPS mail courrier to be returned to us at no charge; When received, one of our customer service representatives will contact you and process your full refund at that time. If your package is opened, please email our customer service team at email@example.com. As long as the return process is started within the 30 day return window, your return will be accepted. As soon as the return package is received we will process your full refund, contact you and provide you with a receipt for your refund. Funds will be returned to the card used to make the original purchase and will take between 3-6 business days to show in your bank account.
How do I cancel my monthly subscription?
If you do wish to cancel, you may do so at any time and there is no cancellation fee. You can email us at firstname.lastname@example.org However, you can skip your next renewal at anytime right on your customer dashboard and still accumulate loyalty points towards a free bundle.
How do I track my order?
A confirmation email will be sent to you as soon as your order ships with a USPS tracking number.
Where does Truly ship?
Shipping is free for all orders within the United States that are over $50. International shipping is available with a flat fee of $14.99.
Can I skip a month without canceling my subscription
Yes, just sign into your membership portal and choose to skip a month. You will not be charged for the current month and your subscription will resume the following month. Please refer to “What if I still have product leftover at the end of the month?” for more information.
When will I be billed each month?
You will be billed at the same exact day each month and your cleanse will be shipped out a day or two after processing your payment.
Need more help?
Just send our friendly staff an email at email@example.com anytime!