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Need help or have a question? We’ve got you covered!

Most questions can be answered on the FAQ If you don’t see what’s on your mind, let us know how we can help. Our friendly customer service team is here 24/7 and ready to help.

Checking the status of your order

Go to Account and click on "Orders". Choose the order to see the status

See all Frequently Asked Questions.

Where can I find my order number?

Check your order confirmation email from truly and look for your order number in the Summary.

You can also find your order number in your Truly account. Go to Orders and look for your order number started with #Truly.