Frequently Asked Questions


How can I find out more information about a product?

Information for our products are available in their individual product pages. Uses, benefits, price, and full ingredients list are available in the individual product pages. If you have any questions, feel free to reach out to us!

Where are the products made?

All products are made in the USA with global ingredients.

Are your products cruelty free?

Absolutely! Our products are proudly cruelty-free, because beauty shouldn't come at the expense of our furry friends.

Are your products gluten free?

Most products are but you can send us an email at and let us know the specific products you're interested in so we can provide more information.

How long can you use the product after opening?

Our products have a 6 months expiry after opening.

What does the asterisk (star)  mean after the ingredient?

The asterisk ( * ) indicates the natural nature of the ingredient meaning the ingredient does not contain GMOs, and is grown without the use of conventional toxic synthetic pesticides, antibiotics or things like growth hormones.

Can you help me with issues with a Truly product bought at Ulta, Sephora, etc?

Unfortunately, we cannot help with customer service or product issues of Truly products sold through other vendors. If a problem arises through a product bought at Ulta or Sephora, the respective customer service department should be contacted to alleviate the issue.

30-Day Worry-Free Guarantee

We promise you'll love everything in your order. If not, Just let us know and we'll make it right. All Truly Products come with a 30-day money-back Guarantee

I forgot to use my discount code, can you apply it manually?

Absolutely! We’d be more than happy to apply the discount manually even after the order is already placed. Simply reach out to our support team!

Are your products safe for pregnant women?

Not all products are recommended for use while pregnant. Feel free to take a look at our blog post on this topic for a list of products that are safe to use during pregnancy.

Can I add a discount code and store credit code at the same time?

You are not able to add a discount code and store credit code at the same time. Given the discounted prices we offer on our products prior to the application of a discount, we do not allow the stacking of promotions.

Can I still receive my points if I was unable to use my registered email while placing my order?

Yes. In order to do this, the customer support team would need to manually apply the points to your account. Reach out to them and they’d be happy to help!

What are the payment options available?

We accept the following payment methods:

  • All major credit cards and debit cards
  • Apple Pay
  • Gpay
  • Meta Pay
  • Shop Pay
  • Klarna

Is it okay to store the product in the fridge?

Some products benefit from refrigeration, but it varies. Check the label or our care guidelines for storage info. If unsure, contact customer support for personalized help.

If I subscribe to a product, how often will I receive it?

You can choose subscription frequencies (30, 60, or 90 days) to match your preference. You’ll be able to easily manage and adjust delivery timing in your account settings for full control.

What is the website currency?

We operate in USD. The actual charge may vary due to exchange rates and your payment currency. Feel free to contact your financial institution for the most accurate and up-to-date conversion rates.

How long does the point system last for the voucher?

Our loyalty points have a validity period of 12 months from the date of earning. Once you decide to exchange your points for a $45 voucher, the voucher code itself does not expire.

My discount code isn’t working. Why is that?

Promo code issues in checkout may arise if you have a bundle, apply to a subscription, or use multiple discounts. These three reasons are all similar in the sense that a discount is already applied to your order. If none apply, contact customer support for assistance.

Gift Cards

How do I redeem a gift card?

First, ensure you are logged into your account. Secondly, copy your gift card code into the discount field at checkout. Your unique gift card code will be sent to you via the email provided and attached to your customer account.

Returns & Shipping

I have a question about returns.

We have an FAQ for that! Click here to read everything about returns.

I have a question about shipping.

We have an FAQ for that! Click here to read everything about shipping.