We are always working to improve the efficacy of our formulas, because of this our formulas and ingredient list along with them, may change periodically. If you do receive a product from an online order or in store from one of our third party retailers with a different ingredient list than the most current on our website and you would prefer our most current formula instead, please do not hesitate to contact us and we will be happy to process a return and exchange your product for you.
Transparency is Key: We're not here to please everyone, just those of you who are in search of what we once were - Healthy, high performing, luxury hair, body & skincare products. We classify our products as clean, what clean means to us is being as organic and natural as possible without sacrificing performance. Truly products are not certified organic, many products do contain certified organic ingredients and natural ingredients but no Truly formula is 100% organic. We pair organic and natural ingredients with safe non-organic and sometimes minimal safe synthetic ingredients for a unique, healthy yet high performing, luxury product.
Our goal is not to be "the most natural or organic" and if this is what you seek, Truly products may not be for you - If you do seek a rare blend of perfection that will leave you with long lasting real results from your hair to your pores, give Truly a try and our bet is you'll only want more.
We do want to be crystal clear in regards to who we are and what can be expected of our products. We believe our products are perfect for us and many others around us who have experienced incredible results and have found benefits from Truly products they previously could not find elsewhere. Our products may not be for you though, if you do have extremely sensitive skin or any other condition, please do contact us before purchasing so one of our experts can help you decide if Truly products are right for you.
If you do receive or encounter a product on the market with "Truly Organic" on the label or another component, this was our previous brand name - Please note these products are not 100% organic or certified organic, please refer to the above information on our products ingredients to understand what should be expected within Truly products. If you did purchase one of our Truly products under the impression it was 100% organic and are not pleased with your product, please contact our support and we will process a return and refund for you. Although our intention was never for "Truly Organic" to suggest our products were 100% organic or certified organic, we appreciate that the term may be confusing or suggestive to some and therefor changed our brand's name to Truly to avoid confusion, we now ask for your help in not spreading this confusion or advertising our previous name within your personal networks. If you do have a “Truly Organic” labeled product and would like to promote and share your product, please email firstname.lastname@example.org and we will replace your product with our most updated “Truly” packaging.
FDA Statement: Truly Beauty shall not be held liable for the medical claims made by customer testimonials. The statements made regarding these products have not been evaluated by the Food and Drug Administration. The efficacy of these products and the testimonials made have not been confirmed by FDA- approved research. These products are not intended to diagnose, treat, cure or prevent any disease or ailment. All information presented here is not meant as a substitute for or alternative to information from health care practitioners. Please consult your healthcare professional about potential interactions or other possible complications before using any product.