How It Works
Ways to Earn Points
What You Can Earn
How do I join?
Go to https://www.trulybeauty.com/account/register then enter your email address and name to create a password. Once done, log in as usual and access your account!
How do I redeem my points?
Select the tab called Redeem Points. "Here you’ll see all the rewards we offer. If you have enough points, you can redeem them for a voucher which can then be applied during checkout.
Do points ever expire?
Points are valid for 12 months from earning it.
I performed an action that you reward with points (i.e. purchasing, like Truly Beauty's page on my social media accounts). Why aren’t my points showing up?
You must like us via the rewards panel for the points to automatically register in your account. For purchases, it will be marked as pending and will only be approved after 30 days since you’ll have 30 days to return the product if you don’t love it! Please note that it may take up to 24 hours for your point balance to adjust. If your balance still doesn't look right after this time, please contact us at email@example.com and we can help.
What do the 'approved', 'pending' and 'cancelled' statuses mean?
- Approved: These points can be redeemed on rewards immediately
- Pending: These points are need to be verified before you can redeem them. This typically applies to purchases and referrals
- Cancelled: These points will not be added to your account. For example, this will happen if you cancel a purchase (the points will change from pending to cancelled)
How do I leave the program?
If you no longer wish to earn points, please contact us and ask to be unenrolled. We'll unenroll you and you will lose any points you have accrued. You can sign up again and rejoin anytime but your point total will begin from zero.